Order

Products can be created to your own bespoke specifications, and we are committed to providing a professional and friendly service tailored to your needs.
 
There are two options for you:

  1. Telephone Kelley Richards on 0870 143 332.
  2. Complete our contact form on the website.

Offering a personal service means we can ensure that we can supply you with what you want when you want it. We can also answer any queries you may have about our products or service, making your experience happy, successful and and stress free.

Delivery

Due to the variety of the products, there are various delivery periods, delivery surcharges, and unloading/manual handling information, therefore simply contact Jack Richards to discuss these. For certain non-stock items, the delivery period will be given at quotation stage. We endeavour to ensure that all goods are dispatched in perfect condition and correct to your order e.g. size, type, colour etc. Upon receipt of delivery you will need to check the goods are correct, and correspond to ordered goods as specified on the delivery paperwork. Goods need to be checked for visible damage, and if any is found, this must be clearly indicated on your delivery paper work, as signing unchecked is not acceptable for any later claim. Any claim for damaged goods must be made in writing within 3 days of receipt; therefore we recommend you check all goods on the day of delivery, and report any damage immediately. We will not accept any responsibility for any damage reported following fitting/alteration as the product should have been checked before any work was carried out. This will also be the case if item sizes are incorrect.